Customers

The Significance of Stakeholders for CHS

As the main source of revenue generation, continually improve management processes and product quality to provide customers with high-quality products.

Communication Channels (Frequency)

Sustainable issues online survey (annually)

Interviews and technical exchanges with business or technical service personnel (occasionally)

Customer satisfaction surveys (annually)

Participation in steel industry seminars and observation meetings (occasionally)

Face-to-face meetings/teleconferences (occasionally)

Hosting customer networking events (annually)

Customer visits to the company for exchanges (occasionally)

Company website providing information on products, processes, product specifications, etc. (real-time)

Electronic systems (real-time)

Ethical behavior violation reporting hotline, dedicated email inbox, company website reporting system

Key Concerns

Customer service management

Product Quality/Technology Research and Development

Code of Ethics

Responses

Online survey collection of 25 responses

Assisting customers in adjusting process parameters such as normalization and annealing to refine grain size, thereby improving elongation and reducing the risk of coil breakage, resulting in customer approval.

Technical exchanges with customers: 11 sessions

Technical assistance cases for customers: 5 cases

Overall customer satisfaction: 92.16

Actions Taken

Commissioning external academic institutions annually to conduct customer satisfaction surveys, objectively and accurately understanding customer needs and expectations, improving deficiencies, and thereby enhancing customer satisfaction.

Actively participating in industry and quality technology associations, engaging in regular or irregular meetings and activities organized by these associations to promote industry and technological innovation development.