Customers

The significance to CHS

As the main source of revenue generation, CHS continually improves management processes and product quality to provide customers with high-quality products.

Communication Channel

To objectively and accurately understand customer needs and expectations, and to make improvements accordingly, CHS maintains the following communication channels with customers:

• Conduct customer satisfaction surveys annually
• Host ad hoc customer networking events
• Hold ad hoc customer visits and technical exchanges

Regularly or irregularly participate in trade association meetings and industry forums to enhance peer relationships and understand market trends

Key Concerns

Geopolitical Risk

Information security and da-ta protection

Economic Recession/Financial and Currency Markets Volatility

Communications Outcomes

The customer satisfaction scores for hot-rolled, cold-rolled, and steel pipe and tube products are 94.44, 91.32, and 93.85, respectively

Technical exchanges with customers: 12 sessions

Maintain active engagement with more than 12 associations