Stakeholder

Contact for Stakeholder

Stockholder

  • Regular annual stockholder's meeting, allow investor to participate in voting and expressing opinions
  • Disclosure material information or major resolution from board of director as regulated by competent authority
  • Regular disclosure of financial report and annual report, as well as in electronic forms for download.
  • Regular disclosure of revenue on the website.
  • Major information disclosed by company's spokesperson
  • Dedicated E-mail of the company (chscontact@chsteel.com.tw)
  • Irregular announcement of latest company news and update content on the website

    • Contact

Customer

  • Irregular visit and technical exchange from marketing or technical service personnel
  • Customer Satisfaction Survey
  • Presentation of Product Feature
  • Participate steel industry conference and observation tour
  • Irregular Market Survey
  • Customer orientation meeting
  • Customer on-site visit
  • Introduction of product, production process, specification and RD information on the website
  • E-Commerce system

    • Contact

Employee

  • Management team and employee forums
  • Regular meetings (Labor Relation Meeting, Employees' Welfare Committee, Supervisory Committee of Workers’ Retirement Reserve Fund, Labor Safety and Health Management Committee, Employee Stock Ownership Trust Committee)
  • All level of communication and discussion meetings
  • Systematic proposal improvement system,
  • Employees counseling system
  • Employee educational training
  • Internal ERP system bulletin board

    • Contact

Supplier

  • Contractor (Supplier) Contract
  • Coordinate on organizing occupational safety meeting
  • Joint operation organization
  • Joint defense of area activity
  • Evaluation and audit system for contractor and supplier
  • Disclose general specification on company website

    • Contact

Others

  • CSR channel of communication
  • Report for violation of ethical conduct

    • Contact

Report for Violation of ethical conduct

Go to Violation of ethical conduct

Stakeholder Communication and Response

CHS values stakeholder communication, aiming to convey and disclose accurate, objective, and timely information while listening to stakeholder feedback and opinions. This approach enables CHS to continuously adjust and refine its practices on the path of corporate sustainability, meeting stakeholder expectations and demonstrating sustainable impact. The CHS Sustainability Working Group, guided by the international standard AA1000 SES Stakeholder Engagement Standard, considers domestic and international trends in sustainability issues and evaluates its core business activities. Drawing on the experiences of relevant units and peers, the team identified six primary stakeholder categories based on their importance: shareholders, customers, employees, suppliers and contractors, community residents and non-profit organizations, and government regulatory authorities.

CHS communicates with stakeholders through various channels, integrating material analysis to collect and review stakeholder concerns through sustainability issue questionnaire surveys. Corresponding measures are then taken to strengthen information disclosure content. Annually, the results of stakeholder engagement are compiled and presented to the Board of Directors. The communication and response status with stakeholders for the year 2023 is outlined as follows:

Flow Chart
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Shareholders
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Customers
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Employees
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Suppliers and Contractors
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Community residents and non-profit organizations
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Government Regulatory Agencies